Terms & Conditions

GENERAL TERMS AND CONDITIONS

1. INTRODUCTION

1.1 These General Terms and Conditions (hereafter referred to as "Terms") apply to all orders and purchases made on the website of Dr. Hair Repair (hereafter referred to as "Company"). By placing an order or making a purchase, you agree to these Terms.

1.2 The Company reserves the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website.

2. COMPANY INFORMATION

2.1 Registration

BOUCHAIB LLP (DR. HAIR REPAIR)
Kinburn Street 32 
SE16 6DW, London, United Kingdom.
Partnership No. OC438605.

2.2 The Company can be contacted by email at support@doctorhairrepair.com.

3. ORDERS AND PURCHASE

3.1 Orders can be placed on the website of the Company. 

3.2 The Company reserves the right to refuse or cancel any order at any time, without giving a reason. 

3.3 By placing an order, you warrant that you are at least 18 years old or have permission from your legal guardian to make purchases on the website.

4. PRICE AND PAYMENT

4.1 Prices displayed on the website are inclusive of VAT and exclusive of shipping costs. 

4.2 The Company reserves the right to change prices at any time without prior notice. 

4.3 Payment can be made by credit card, PayPal, or other payment methods offered by the Company. 

4.4 All payments are processed through secure payment gateways. 

5. SHIPPING AND DELIVERY

5.1 The Company ships orders to Europe and other international destinations.

5.2 Shipping costs are € 5.95 for orders within Europe and € 15 for orders outside Europe. 

5.3 Free delivery is offered for orders above € 50 within Europe and above € 100 for international orders. 

5.4 Orders are typically delivered within 5-10 business days, depending on the destination. 

5.5 The Company is not responsible for any delays or damages caused by the shipping carrier.

6. RETURN AND REFUND

6.1 The Company offers a 30-day return policy for all products purchased on the website. 

6.2 Returns are only accepted for unused, unopened products in their original packaging. 

6.3 To initiate a return, fill out the return form provided on the website and send it to the Company's fulfillment center address with track and trace. 

6.4 The Company is not responsible for return shipping costs.

6.5 Refunds are issued within 14 days of receiving the returned product. 

6.6 The Company reserves the right to refuse any returns that do not meet the above conditions. 

7. WARRANTY AND LIABILITY

7.1 The Company warrants that all products sold on the website are free from defects and conform to the description provided.

7.2 The Company is not liable for any indirect, incidental, or consequential damages arising from the use of the products.

7.3 The Company's liability is limited to the purchase price of the product

8. INTELLECTUAL PROPERTY RIGHTS

8.1 All content on the website, including text, images, and logos, is protected by copyright and other intellectual property laws. 

8.2 You may not use or reproduce any content from the website without the Company's prior written consent.

9. GOVERNING LAW AND DISPUTE RESOLUTION

9.1 These Terms are governed by and construed in accordance with the laws of England and Wales. 

9.2 Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. CHANGES TO TERMS AND CONDITIONS

10.1 We reserve the right to make changes to these terms and conditions at any time without prior notice. Your continued use of our products and website following any such changes shall constitute your acceptance of the new terms and conditions.

11. CONTACT US

11.1 If you have any questions or concerns about these terms and conditions, please contact us at support@doctorhairrepair.com.